Terms and Conditions

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Terms and Conditions

GENERAL:

  1. The term GNV Jewellers stands for Quality.
  2. We give Cognizance only to Computer Generated Tax Invoice.
  3. For purchase of payment/exchange on a single day for Rs.2 lakh and above, customers would be required to furnish a copy of their Pan Card and address details.
  4. Please check the weight and product condition before leaving the cash counter.
  5. Please ensure that this bill accompanies the Jewellery for all future transactions, we can only entertain transactions with the customer on whose name the bill has been issued.
  6. If Payment is made by local cheque or DD, delivery of the item purchased will be made only after realization of the cheque (or) DD. Taxes and other Levis as applicable.
  7. You may freeze the gold/Silver rate at the time of placing the order on payment of 50% advance for Jewellery and 100% advance for coins/ bars. The gold rate applicable on purchase will be prevailing rate at the time of payment of advance, irrespective of the days gold rate at the time of delivery. The product, when ready for delivery in such cases, have to collected by the customer within 30 days from the date of such intimation by the Showroom, then the order will be can- celled and the customer has to bear the Value addition, Stone charges and making charges.
  8. You may pay general advance for future purchase and fix the rate for the amount paid. In case the customer requests to cancel the Gold price in general advance, then customer has to pay the difference (the difference between ad vance rate and current market rate) as on the date of cancellation.

EXCHANGE POLICY:

  1. We will be able to accept of exchange Jewellery in the same store, within 7 days from the date of Invoice. Need to produce the original invoice copy being presented by the customer.
  2. We will not be able to make a full value exchange if the Jewellery sold had been tempred, altered, misused, broken or repaired in anyway.
  3. We will not be able to refund cash in exchange for the jewellery. Jewellery will have to be purchased against the full value of the product returned. Fresh purchases made against on exchange would be billed at the applicable gold rate prevailing on the date of fresh purchase only. Gold Coins cannot be purchased in exchange of jewellery.
  4. Guarantee does not cover any act(s) of mishandling of ornaments which cause breakage, chipping of enamel and falling of stones.
  5. We will accept Jewellery for exchange after due examination for defects, weights and originality, including the identification and damage or stone defects (cracks, replacements and alterations).
  6. We will accept Jewellery for exchange after due examination for defects, weights and originality, including the identification and damage or stone defects (cracks, replacements and alterations).
  7. The gold content will be valued on the basis of the Companys prevailing rate on the date of exchange. The weight of the gold will be net of all pearl, stones, dust and any other extraneous material. No Resale value will be given for Birth stones, Blue sapphire in variety & Beads.
  8. We cannot entertain of the silver article exchange conversion into gold jewellery/coins/bar and as well as gold jewellery can be exchanged as same metalfexcept of coins/bars)
  9. Making charges, taxes and the value of all other stones, beads and pearls and any discount given on the original invoice, will be completely deducted. Original bills required for exchange of all stone items, Diamond and Platinum jewellery.
  10. Diamond, Platinum and other precious stones will be valued as per the exchange/buy back policy 10. While normal wear and tear is to be expected, no credit shall be given to the customer for excessive wear and tear, damage, or stone defects (cracks and replacements and alternations).
  11. Under the Exchange policy requires that the Original Tax Invoice be produced for any exchange of jewellery in addition to the authenticity certificate for diamond and platinum jewellery. If the authenticity certificate is not produced, an additional deduction of 2.5% will be made on the final stone value (less discounts, if any) as estimated & applicable and additional time will be taken for valuation. Valuation made by GNV Jewellers will be final for exchange.
  12. If Customer seeks cash refund, an additional deduction of 15% on studded jewellery or as applicable from time to time on exchange will belevied on the final exchange value and 1% will be deducted for coin and 4% will be deducted for plain jewellery. Refunds in excess of Rs. 10,000/-shall be made only by way of account payee cheques/RTGS/NEFT which may take minimum 3-4 working days and the same will be issued only in the name of the customer printed on the sales invoice.
  13. All disputes subject to the Jurisdiction of the Courts in Srikakulam only.
  14. GNV Jewellers reserves the right to modify these terms and conditions without any notice.